NHS Bath and North East Somerset, Swindon & Wiltshire CCG Medicines Optimisation Team

The Medicines Optimisation Team at NHS BSW CCG provides support to all prescribers in Primary Care.
In order to do this we carry out the following functions:
• Represent BSWCCG at local formulary meetings
• Liaise with secondary and tertiary care on commissioning contracts involving medicines
• Issue ‘Script’ newsletter (monthly)
• Provide telephone and email advice for GPs, Practice staff and Non-medical prescribers in Primary Care during office hours
• Ensure medicines governance compliance
• Provide support to the LCFS and NHS England Area Team with issues related to prescribing and fraud
• Monitor all prescribing in primary care
• Support to the CCG on issues relating to prescribing

Link to:- Prescription Ordering Direct (POD)

If you are registered with one of the Swindon or Wiltshire POD practices and cannot use GP online services, then please do not call the practice directly to order your repeat prescriptions.

Instead, you can order repeat prescriptions by calling our NHS Swindon & Wiltshire Prescription Ordering Direct (POD) Service, on 0300 303 5090.

If you are unable to get through to POD, please email bswccg.podemergency@nhs.net with the following essential information:-

Date of birth
GP practice
Medicines required
Your usual pharmacy

Your prescription will be sent to the pharmacy for collection after one week.

Please note: all e-mails will be deleted after one month and we are unable to respond individually to e-mails, but if your prescription request is urgent, it is advisable to telephone the POD to ensure it is dealt with the same day.

For queries or complaints, please contact PALS as follows:-

BaNES and Wiltshire

If you are a patient registered with a BaNES or Wiltshire GP you can contact the Complaints and PALS service by email at BSWCCG.feedback@nhs.net or by phoning 0300 123 2103 or 0300 013 4762


If you are a patient registered with a Swindon GP you can contact us by emailing scwcsu.palscomplaints@nhs.net or by phoning 0300 200 8844

The Environmental Impact of Inhalers - information/patient leaflet
Issue 21 - Medicines Optimisation Update - October 2021
Issue 20 - Medicines Optimisation Update - September 2021
PrescQIPP Impact - Improving Medicines & Polypharmacy Appropriateness Clinical Tool
MOCH Newsletter - Summer 2021 edition